As a Team Manager, you’ll be responsible for supervising a group of 10 to 12 agents, ensuring that all assigned tasks are carried out efficiently and effectively.⭐

You’ll oversee team performance, inspire motivation, and support the ongoing development of your team members’ skills and expertise.

Responsibilities :

🔸 Supervise and guide daily operations by setting clear individual and collective goals, evaluating results, and monitoring performance progress.
🔸 Ensure all necessary resources and tools are available for smooth and efficient operations.
🔸 Conduct performance reviews and listening sessions to analyze results, identify areas for improvement, and help agents grow professionally.
🔸 Provide constant motivation and hands-on coaching to develop your team’s skills and confidence.
🔸 Build a strong sense of teamwork and create a positive, motivating work environment that drives performance and success.
🔸 Support team integration and facilitate continuous learning and professional development.
🔸 Prepare detailed daily, weekly, and monthly reports on activities and performance metrics.
🔸 Participate in training initiatives, including onboarding sessions and product knowledge training.
🔸 Collect and communicate administrative information related to your team members.
🔸 Stay up to date with operational processes and best practices.

Required skills :

🔹 Strong leadership, initiative, creativity, organization, and coaching abilities.
🔹 Proven capacity to lead a team toward achieving objectives and exceeding expectations.
🔹 Excellent communication and interpersonal skills with the ability to manage and resolve conflicts effectively.
🔹 Positive attitude, adaptability, team spirit, and resilience under pressure.
🔹 Strong sense of responsibility and accountability for actions and outcomes.
🔹 Ability to summarize information clearly and communicate ideas in a structured and concise way.
🔹 Proficiency with computer tools, office software, and CRM systems used in call center operations.

Key information 📋

• Work type: Full-time
• Experience: One year or more preferred
• Location: Montreal, Quebec

Recruitment process 🔄

Once your application has been received, our recruitment team will contact you to discuss your background, experience, and motivation. Depending on your profile, one or more interviews may be arranged 🤝 to provide you with all the details you need and answer your questions.

➡Ready to grow your career in a dynamic call center environment? Submit your application directly on our website.

Or contact our HR team at:

📬 E-mail : recrutement@cbcanada.ca