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Call Center & Web Development — Montreal
Outsource your customer relations
Outsource your customer relations
and build your website
with a French-speaking partner in Montreal.
Inbound and outbound calls, telesecretary, back-office, VoIP — plus a web agency for sites, e-commerce and applications. Coverage Canada · France · Belgium · Switzerland.
24h quote
Start in 2–4 weeks
Law 25 / GDPR
4French-speaking countries
2Activities under one roof
130+VoIP destinations
24hQuote turnaround
A French-speaking call center in Montreal
Five areas of expertise to meet all your needs: inbound and outbound calls, telesecretary, back-office and VoIP.
Telesecretary
Call handling, appointments, order taking, agenda. Medical, commercial and specialized.
Learn more →Back Office
An essential asset to boost efficiency: trained workforce, risk and cost management.
Discover →Outbound Calls
Lead generation and qualification, telesales, appointment setting. B2C and B2B.
Launch a campaign →Inbound Calls
Professional telephony approach to retain your clients and boost your reputation.
Let's discuss →Help Desk & After-Sales
Consumer assistance, after-sales support, welcome calls, advice and follow-up.
Build my support →Web development agency in Montreal
Showcase sites, e-commerce, applications, SEO. A French-speaking team that speaks your language — and Google's.
Showcase Sites
Fast, responsive, SEO-ready. Ideal for SMEs, professionals, restaurants, clinics.
E-commerce
WooCommerce, Shopify. Secure payment, Canada/Europe shipping, conversion-optimized.
Custom Applications
Client portals, dashboards, SaaS. React, Next.js, Node, scalable architecture.
SEO & Performance
Audit, Core Web Vitals, Schema.org, AEO. Target Google's first page.
When reliability matters, choose CBC
A team that puts human relationships at the heart of every interaction.
Empathy and humanity at the heart of our customer service.
Our team is our pride. Integrity, active listening, transparency and operational excellence.
Let's discuss your project →Five reasons to choose us
Local presence in Montreal
Office in the heart of Old Montreal, native French-speaking agents.
Canada + French-speaking Europe
Active partnerships in France, Belgium and Switzerland.
Data-driven steering
Real-time KPIs, weekly reports, continuous improvement.
Modern tech stack
High-availability VoIP, CRM-integrable, real-time supervision.
Law 25 + GDPR compliance
Data protection and strict confidentiality clauses.
Experience that makes the difference
0French-speaking countries
0Mastered specialties
0VoIP destinations
0Quote turnaround
2–4 wksStart-up time
A call center close to your customers
Based in Montreal, we serve businesses across Quebec, Canada, and French-speaking Europe.
Canada
Montreal
HQ · Quebec Laval
Quebec Longueuil
Quebec Brossard
Quebec Quebec City
Quebec Gatineau
Quebec Sherbrooke
Quebec Ottawa
Ontario Toronto
Ontario Vancouver
British Columbia
HQ · Quebec Laval
Quebec Longueuil
Quebec Brossard
Quebec Quebec City
Quebec Gatineau
Quebec Sherbrooke
Quebec Ottawa
Ontario Toronto
Ontario Vancouver
British Columbia
French-speaking Europe
Paris
France Lyon
France Marseille
France Brussels
Belgium Liège
Belgium Geneva
Switzerland Lausanne
Switzerland Luxembourg
Luxembourg
France Lyon
France Marseille
France Brussels
Belgium Liège
Belgium Geneva
Switzerland Lausanne
Switzerland Luxembourg
Luxembourg
Your city not listed? Ask us →
Manifesto
Behind every call, every click, there is a person. Our job: turn these moments into lasting relationships, with rigor, empathy and standards — as if we were your in-house team.
— The CBC team, Montreal
01 · Human first
Empathy as method
No script replaces listening. Our agents recognize the intent behind every request.
02 · Measurable
Everything counts
Pickup, conversion, CSAT, AHT, NPS. Public KPIs, updated in real time.
03 · Bilingual & local
French — and more
Native Quebec and European French, professional English. No foreign accent.
04 · Transparent
No black box
You access our reports, recordings, schedules. You know everything, anytime.
From first contact to launch, in 4 steps
01
Audit & scoping
Understanding your challenges, commercial goals, volumes and constraints.
⏱ 1 to 3 days02
Quote & proposal
Personalized recommendation and priced quote within 24 business hours.
⏱ 24h03
Recruitment & training
Dedicated French-speaking agents, product training, scripts tailored to your brand.
⏱ 1 to 3 weeks04
Operations & optimization
Real-time KPIs, weekly reports, coaching and sprint-based adjustments.
⏱ Ongoing
07About
Gold-tier call center solutions — Canada
We are among the main providers of customer call services, a reference partner in the French, Belgian and Swiss markets, and determined to replicate this success in Canada.
Our mission: support you in reaching your commercial goals by placing customer satisfaction and your company's growth at the center.
Meet the team →Our DNA
- Mission — Build lasting relationships and strengthen your brand image.
- Vision — Become your long-term strategic partner.
- Values — Integrity, ethics, listening, transparency, flexibility.
Frequently asked questions
HQ in Montreal (410 St-Nicolas, suite 236, H2Y 2P5). We operate in French for Canada, France, Belgium and Switzerland, with bilingual French/English agents available.
2 to 4 weeks after scoping. Personalized quote within 24 business hours.
Yes, our agents are bilingual French/English for both B2B and B2C campaigns.
Real-time KPIs, call recording, continuous coaching, dedicated supervision per campaign.
Yes, more than 130 destinations: France, Belgium, Switzerland, Canada, French overseas territories.
Yes — our web agency offers showcase sites, e-commerce, applications, SEO and maintenance.
Yes. Strict NDAs, secure hosting.
Let's start a conversation
Free quote in 24h — describe your need, we come back with a priced proposal.
Connecting Business Canada
One of the leaders in omnichannel outsourced customer experience management.
- WhatsApp — fast replyStart a conversation
- Emailinfo@cbcanada.ca
- Head office410, St-Nicolas, suite 236
Montreal, Quebec, H2Y 2P5 - HoursMon–Fri · 8am–8pm
Sat · 9am–4pm (ET) - Careersrecrutement@cbcanada.ca
Thank you, your request has been sent.
We'll get back to you within 24 business hours. For a faster reply: WhatsApp.
Ready to outsource your customer relations?
Free audit · 24h quote · Start in 2–4 weeks.