Data Entry
Digitization, encoding, deduplication, formatting. Accuracy > 99.5% with random double-entry QA.
Administrative support — Montreal
Outsourced back office — data entry, processing, admin support
Hand over your repetitive administrative tasks to a trained French-speaking team. Free up your internal staff for core business.
✓ Dedicated team✓ Law 25 / NDA✓ KPI reporting
-40%Cost vs internal
1–20Scalable agents
24hQuote turnaround
NDAStrict
What we handle in back office
File Processing
Document validation, compliance check, completeness, transfer to next step. Adapted to your workflows.
Email & Ticketing
Inbound email processing, qualification, routing, standardized replies. Zendesk, Freshdesk, HubSpot, Gmail, Outlook.
Quality Control
Proofreading, validation, compliance check, random audit. Essential for critical volumes.
Order Tracking
E-commerce: order tracking, status updates, returns management, customer communication.
Invoicing & Collections
Invoice issuance, payment tracking, friendly collections, reconciliation. Monthly reports.
A back office for every business size
Outsourcing your back office to Montreal means two things: time savings for your internal team (focus on core), and measurable standardized quality. For an SME, it avoids hiring a full-time position when volume doesn't justify it.
We work with e-commerce (orders, returns), professional firms (client entry, file management), SaaS (lead qualification, email handling), and nonprofits (member entry, grant files).
- 01
Cost reduced 30 to 50%
Vs. a full-time internal position. You pay for hours used, no payroll taxes or equipment.
- 02
Scalable
Start part-time, scale to full-time when volume grows. No long commitment.
- 03
Measured quality
KPIs: completion rate, error rate, processing time. Monthly reports.
- 04
Law 25 compliance
Strict NDA, traced access, Canada hosting. For sensitive sectors (health, finance).
- 05
Tool integration
We work in your tools: your CRM, your ERP, your cloud shares. Zero change for you.
Your questions about back office
Yes. Signed NDA, Canada hosting, traced access, automatically revoked at contract end. Law 25 / GDPR compliant.
Yes. We train our agents on your CRM, ERP or internal tool. No data export needed.
From 20 hrs/month. For peaks, up to 800 hrs/month (5 full-time agents).
Target < 0.5% with random double-entry. On critical processes, 100% QA control.
Quote based on volume and task complexity. Personalized quote within 24 business hours.
Free your team from repetitive tasks
24h quote · Start in 2–4 weeks · No long commitment.