Oussama Mili

Graduate in Computer Science from the Central University of Tunis in 2006, Oussama Mili began his career in Tunis at SELLBYTEL Group / Hewlett-Packard (HP), the Tunisian site dedicated to European clientele. There, he methodically progressed through every technical tier: HP technical support agent, then Technical Coach. He was subsequently assigned to the VIP unit dedicated to the seven most senior executives of Renault France, before taking responsibility for the technical coordination of complex cases — orchestrating the interface between the technical hotline, internal experts and field technicians — then leading the training and management of the Technical Coach team.

Six years that forged a rare expertise: managing high-end client relationships, resolving critical cases at distance, and transferring know-how to demanding technical teams — for some of the most recognized European brands of their sector.

In 2013, he joined Connecting Business Services in Tunis as Chief Administrative and Financial Officer, supporting its growth — from 20 to 110 team members. In 2014, he made the entrepreneurial leap by founding IYES SARL, a web development and IT solutions agency. In April 2018, he created Connecting Business Plus in Sfax — a BPO and francophone call center structure that reached 100 team members in less than nine months.

At the heart of this journey, one constant: the conviction that a company is only as strong as its people. More than one hundred team members have been managed, trained or recruited across these successive roles — supervisors, project leads and operations managers who today form the true pillars of the group. It is through this solid management line, built on trust and talent retention, that production is run on a daily basis.

That said, Oussama Mili has never stepped away from operations. Despite his CEO duties and his direct commercial follow-up with clients, he remains fully engaged on the ground — 100% involved in service quality, in permanent contact with his managers, present in team reviews as well as in client steering committees. A rare posture at this level of leadership, and one of the keys to the group's client loyalty.

In February 2025, he crossed the Atlantic and launched Connecting Business Canada in Montreal. This North American implementation does not duplicate the Tunisian operations: it complements them, in a logic of specialization by market, designed to offer each client the best possible point of contact.

CBC is now the group's strategic hub for the Quebec and North American market — francophone Quebec clientele, bilingual Canadian companies and US clients seeking a francophone partner with proximity. The Montreal teams address these interlocutors with the local anchoring they expect: knowledge of Quebec cultural codes, Law 25 compliance, aligned time zone, and physical presence in Montreal (410, St-Nicolas, suite 236).

In parallel, Connecting Business Plus, from Sfax, remains the group's historical operational center for European clients — primarily French and Belgian companies — with over a hundred francophone team members specialized in telesales, multichannel customer support, telesecretary services and back office. This geographical distribution gives clients the best of both worlds: cultural proximity on their market, continental operational depth, and a unified governance at the head of the group.

« What I bring to my clients is the operational rigor learned at the highest level of European technical support, combined with the strength of teams managed, trained and retained over the years — and that I continue, every day, to support in the field. »