Phone Reception
Professional welcome under your brand, call filtering and routing per your instructions.
Inbound call center — Montreal
Inbound calls — pro French-speaking reception & customer service
Pickup in less than 3 rings, agents trained to your brand, professional Quebec French voice. Your customers will never reach voicemail again.
✓ < 3 rings pickup✓ Native French agents✓ 6 days/week, until 8pm
< 3Rings to pickup
95%+Target pickup rate
6d/7Availability
2–4Weeks to start
What an outsourced reception handles
Tier 1 Customer Service
Common questions, order tracking, data updates, simple inquiries handling.
After-sales & Claims
Claims management, resolution, customer retention. Calm and professional approach.
Inbound Appointments
Real-time booking in your calendar (Bookenda, Doctolib, Google Calendar, Outlook, etc.).
Technical Helpdesk
Tier 1 product support, basic troubleshooting, escalation to your teams for complex cases.
Overflow & Backup
Backup for your internal reception during peak hours or absences. Activated in 24h.
What you gain
One in three customers gives up after two unanswered attempts. If your reception misses just 5 calls per day, that's 25 lost prospects per week — potentially thousands of dollars in lost revenue.
Outsourcing your inbound calls to Montreal solves this: every call is picked up (even evenings and Saturday), with a professional French-speaking voice that represents your brand as if it were internal.
- 01
Zero missed call
Pickup in less than 3 rings, target pickup rate > 95%.
- 02
Professional Quebec voice
Agents trained to your brand, custom welcome scripts, tone aligned with your image.
- 03
Extended hours
Mon–Fri 8am–8pm + Saturday 9am–4pm (ET). Well beyond your business hours.
- 04
Controlled cost
You pay for hours and calls consumed vs. an internal position at $55–75K/year fully loaded.
- 05
Weekly reporting
Volume, pickup, call reasons, average duration. Visible in real time.
Your questions on inbound calling
Custom welcome phrase, validated scripts, aligned tone. 1 to 3 days training depending on complexity.
Yes. HubSpot, Salesforce, Pipedrive, Zoho, Microsoft Dynamics — your agents enter directly into your tool.
E-commerce, SaaS, real estate, professional services, healthcare, finance, nonprofits. Adapted to your business.
From 10 to 5000+ per day. Automatic sizing based on your load curve.
Quote based on volume and hours. Personalized quote within 24 business hours.
Never miss another call
24h quote · Start in 2–4 weeks · 6 days/week until 8pm.