At Connecting Business Canada, our trainers play a key role in helping our team members grow, perform, and succeed. By teaching new skills and supporting ongoing development, you contribute directly to our company’s success and to the overall efficiency of our operations. ⭐

Responsibilities

🔸 Deliver engaging and effective training sessions on job-specific tasks and products.
🔸 Design and implement customized training programs covering products, procedures, and continuous learning.
🔸 Support new hires during their onboarding period with listening sessions, feedback meetings, and ongoing development plans.
🔸 Create, update, and refine call scripts and communication guides to help agents perform at their best.
🔸 Play a key role in improving team performance through hands-on coaching and mentorship.
🔸 Collaborate closely with team managers to help them achieve their goals and strengthen team engagement.

Your profile

🔹 Strong leadership and the ability to motivate and unite teams.
🔹 Excellent analytical and problem-solving skills.
🔹 Clear, confident, and engaging communication style.
🔹 Excellent command of French, both spoken and written.
🔹 Proven organizational skills and attention to detail.
🔹 Empathy, creativity, and an innovative mindset.
🔹 Solid proficiency in computer tools such as Excel, Word, Outlook, and PowerPoint.

Key information 📋

• Work type: Full-time
• Experience: One year or more preferred
• Location: Montreal, Quebec

Recruitment process 🔄

Once your application has been received, our recruitment team will reach out to discuss your background and career motivations. Depending on your profile, one or more interviews may be scheduled 🤝 to provide all necessary details and answer your questions.

➡Ready to grow your career in a dynamic call center environment? Submit your application directly on our website.

Or contact our HR team at:

📬 E-mail : recrutement@cbcanada.ca